Privacy Policy

1) Who we are

Autivia is operated by Kttp Inc. (“we”, “us”, “our”). Autivia is a division of Kttp Inc.

Contact: support@autivia.ai
Address: 510 Applewood Cr, Vaughan, ON L4K 4B4, Canada

2) What we collect

The information we collect depends on how you use Autivia (our website at autivia.ai and our app at app.autivia.ai).

A. Account & identity data

• Basic account details (e.g., name, email address).
• Authentication details from social login providers (e.g., Google Sign-In), such as your email and profile name, depending on your Google settings.

B. Billing & purchase data

• Subscription plan selections and credit pack purchases.
• Billing contact details and transaction identifiers.
• Payment details are processed by Stripe. We do not store full credit card numbers on our servers.

C. Content you provide

• Prompts, scripts, and instructions you type into the platform.
• Media you upload (e.g., images, audio, video) and related project metadata.
• Generated outputs (e.g., rendered scenes, exports) associated with your account.

Important: Please avoid uploading sensitive personal information (e.g., health data, government IDs) unless it is necessary for your intended use and you have the right to share it.

D. Usage & technical data

• Device and browser information, IP address, and approximate location derived from IP.
• App events and usage metrics (e.g., feature usage, pages visited, actions taken).
• Log data for reliability and security (e.g., timestamps, error logs).

E. Cookies & similar technologies

We may use cookies and similar technologies for sign-in, security, preferences, and to understand how our website and app are used.

3) How we use your information

• Provide and operate the Autivia website and app.
• Create and manage your account, including Google-based authentication.
• Process subscriptions and credit pack purchases and provide receipts/invoices.
• Run video generation workflows and deliver outputs you request.
• Provide customer support and respond to inquiries.
• Monitor performance, prevent fraud/abuse, and improve reliability and security.
• Comply with legal obligations and enforce our Terms.

4) How we share your information

We do not sell your personal information. We may share information with the following categories of providers as needed to operate Autivia:

A. Service providers

• Payment processing: Stripe (to process subscriptions and credit purchases).
• Authentication: Google (for Google Sign-In / OAuth).
• Hosting, storage, and delivery: infrastructure providers that help run our services.
• Customer support & communications: tools used to respond to support requests.

B. Legal & safety

We may disclose information if required to comply with law, a legal process, or a valid request by authorities, or to protect the rights, safety, and security of Autivia, our users, or others.

C. Business changes

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

5) Data retention

We retain personal information only as long as necessary for the purposes described in this policy, including to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary based on the type of data and how the service is used.

6) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7) International transfers

Autivia is based in Canada. Your information may be processed in Canada and other jurisdictions where our service providers operate. Those jurisdictions may have different data protection laws than your region.

8) Your choices & rights

Depending on where you live, you may have rights to:

• Access, correct, or update your personal information.
• Request deletion of certain personal information (subject to legal and operational requirements).
• Object to or restrict certain processing in some cases.
• Withdraw consent where processing is based on consent (this won’t affect prior processing).

To exercise these rights, contact support@autivia.ai.

9) Children’s privacy

Autivia is not intended for children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it where required by law.

10) Third-party links & embedded content

Our website may include links to third-party sites or embedded content (for example, video players). Third-party services have their own privacy practices and policies.

11) Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the effective date above.

12) Contact us

Questions or requests? Contact us at support@autivia.ai.

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Note: This page provides general information and is not legal advice. If you have specific compliance needs (e.g., industry-specific requirements), consider consulting counsel.