Contact
Fastest support is through the Instant AI Autivia Agent in the bottom-right corner of this page.
Use the Instant AI Autivia Agent
Click the chat button in the bottom-right corner. You can type naturally (like you’re messaging a teammate). If you have lots of details, feel free to paste everything in one message — the agent can handle long descriptions.
Tell us what you’re trying to do (example: “I’m trying to export a video” or “My credits didn’t update.”).
Share steps + exact error text (what you clicked, what you expected, what happened).
Mention your login method if it’s an account issue: Autivia supports sign-in via Google or Microsoft.
If needed, the agent will tell you what to email and what details to include for the fastest resolution.
If you don’t see the chat button, try refreshing the page, disabling ad/script blockers for autivia.ai, or switch to another browser/device.
Email & Mailing Address
If you prefer email support (or the chat isn’t available), you can reach us at:
Mailing Address
Autivia (a division of KTTP Inc.)
510 Applewood Cr
Vaughan, ON L4K 4B4
Canada
Hours
The Instant AI Autivia Agent is available 24/7.
Email responses are typically handled during business hours.
What to include in your message
Billing / Credits
Your account email, what you purchased (plan or credit pack), approximate time of purchase, and any receipt details.
Video Creation / Export
Project name, selected model/settings, and the exact step where it failed.
Login / Account Access
Whether you signed in with Google or Microsoft, and any on-screen error text.
Feature Requests
What you want to accomplish and your ideal workflow — we’ll route it properly.